Terms of Engagement
1. Scope of Services
Building Pathology Diagnostics (“BPD”) is a trading name of Full Stack International Ltd (company number 12383206; registered office Dept 3546 196 High Road, Wood Green, London N22 8HH; VAT GB 382 2073 10). BPD provides forensic building inspection, diagnostic reporting, and expert witness services. The scope of each instruction is confirmed in writing prior to commencement of work. Services are limited to the scope agreed and do not extend to areas not inspected or matters not instructed.
2. Fees and Payment
Professional fees are confirmed in writing prior to instruction. Standard inspections do not require a routine deposit. For complex or high-volume instructions, any deposit or staged payment arrangement will be agreed in writing before work begins. The written fee proposal confirms payment stages and when payment is due before you instruct us. Published starting fees are shown including VAT at 20%; the written fee proposal states the fee, VAT and total payable. Travel is included unless exceptional travel requirements are identified; any additional charge will be quoted and agreed in writing before instruction. No online payments are processed through this website; each investigation proceeds under an agreed written brief and formal terms of engagement.
3. Cancellation
Cancellation and rescheduling are subject to your applicable statutory rights and the terms supplied before instruction. Our Refunds and Cancellations page explains consumer cancellation rights and charges that may apply where work has begun at your express request. An enquiry alone does not commission work. Refunds and Cancellations
4. Report Ownership and Use
Reports are prepared for the instructing party and may not be relied upon by third parties without BPD's written consent. Copyright in all reports remains with BPD. Reports prepared for court proceedings are subject to the duties and obligations set out in CPR Part 35.
5. Service Standard and Liability
We will provide the agreed services with reasonable care and skill. Nothing in these website terms limits rights or liability that cannot lawfully be limited or excluded. The scope, intended use, limitations and applicable contractual terms are provided before instruction. BPD maintains professional indemnity insurance.
6. Expert Witness
Where BPD is instructed as an expert witness, the expert's overriding duty is to the court. The expert's opinion is independent and is not influenced by the instructing party. Attendance at hearings and mediations is charged at a separate day rate, confirmed at the time of instruction.
7. Complaints
BPD operates a formal complaints procedure. Complaints should be directed in writing to garth.jarrett@buildingpathologydiagnostics.co.uk. See our Complaints Procedure for full details. We will acknowledge your complaint within 3 working days of receipt and confirm who is handling it. We aim to provide a full written response within 15 working days. If we need more time, we will explain why and give you a revised expected response date.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Website Disclaimer
Information on this website is general service information and does not constitute legal advice, a formal survey report, or a professional opinion. Formal instruction is required before any diagnostic or advisory work is undertaken.
Last updated: 2 October 2026. Full terms of engagement are issued upon instruction.